Return and Exchange Policy

• - The return or exchange of a product is a right for all our customers, and it includes all the products we offer on our shop.

• 
  

• - All the products offered on our shop are subject to the exchange and refund policy according to the terms and conditions stipulated on this page.

• 
  

• - Returns or exchanges can be made if the product is in its original condition when purchased and packed in its original packaging.  

  
  

• - Return within three (3) days and replacement within seven (7) days from the date of purchase.  

  
  

• - Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.  

  
  

• - Please take a picture and send the product with the city, address and order number specified so that it can be replaced by another product in case the product is corrupt or has a certain defect, or it is not used in accordance with the agreement.  

  
  

• - The amount is returned to the customer in full if the product he received is completely different from the product presented on our website.  

• 
  

• - We are not responsible for expectations of customer use of the products, which we did not mention on the product page on our website.  

  
  

• - We will deduct 30% or a value of at least 350 KES if the customer does not want the product and the item has no defect or problem mentioned.